Except in cases of force majeure, ODD drivers will present themselves at the agreed meeting place 10 minutes in advance.
ODD drivers are bound to absolute professional secrecy. They undertake to respect the confidentiality of information they may learn during the missions that they carry out as well as the places where they go. Any breech of this confidentiality will be regarded as serious misconduct by ODD which will immediately end the employment of the driver whose misconduct has been proven.
Throughout the routes travelled, ODD drivers will strictly obey the highway code, including speed limits.
Drivers ODD will present themselves at the agreed meeting place in correct attire; a dark suit and tie for men, a trouser suit or mid-length skirt for women.
It is forbidden for ODD drivers to consume alcohol before and during a mission. Failure to observe this prohibition will be regarded as serious misconduct with the same consequences as in point 2.
During waiting periods, ODD drivers are required to carry out the small tasks likely to be requested by the customer. By small tasks is meant local courier services, the posting of parcels and/or mail, washing of the customer’s car at a car wash, the transportation of luggage to the departure terminal or any other task not requiring particular professional training. Drivers will be responsible for opening and closing the doors each time customers enter or exit the vehicle.
It is forbidden for ODD drivers to ask for a tip. It is not forbidden for them to receive one.
ODD drivers will not engage in conversation with the customer unless they are invited to do so. In all circumstances, they will take care of the vehicle entrusted to them by driving it “as a good father of the family”, while abstaining from drinking or eating in it, dirtying it or damaging it in any way. It is strictly forbidden to smoke in the vehicle being driven.
Any driver who could not start a mission entrusted to him by ODD is required to notify the company management as quickly as possible, in any case at the latest 3 hours before the start of the mission in order to allow it to find an alternative solution. Any withdrawal for health reason must be supported by a doctor's certificate. The absence of a driver at the place and time agreed for the beginning of a mission without preliminary warning to ODD will be considered by the management as serious misconduct resulting in the end of employment by ODD.
ODD drivers who have started a mission are absolutely required to continue it to its end.